1. Who We Are

This privacy policy explains how we, Togetherness, collect, use, and protect your personal data when you use our website or services.

• Website: www.togetherness.co.uk
• Contact Email: support@inourplace.co.uk
• Registered Address: Togetherness, Bishop Wilson Clinic, 8 Craig Croft, Chelmunds Cross, Chelmsley Wood, Solihull, B37 7TR

2. What Personal Data We Collect

We collect the following types of personal data:

When You Use Our Website or Services:

• Any information you provide through forms (e.g. contact, course registration)
• Payment details (processed securely via third-party provider: Stripe)
• IP address and browser/device data
• Cookies and usage logs

If You Register for Courses or Programs:

• Course participation history
• Login credentials (if account-based)
• Preferences and communications history

3. How We Collect Your Data

We collect data through:

• Website forms (registration, newsletter, contact forms)
• Cookies and analytics tools
• Course access and login systems
• Emails or direct communication with our team
  

4. Why We Collect It & Legal Basis

Purpose	Legal Basis
To provide access to courses	Contractual necessity
To send confirmation emails	Contractual necessity
To communicate updates/offers	Consent or legitimate interest
To improve the website via analytics	Legitimate interest
To handle payments securely	Contractual necessity
To respond to user enquiries	Legitimate interest

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable basic site functionality
• Remember preferences
• Understand how visitors interact with our site (Google Analytics, etc.)

You can manage or disable non-essential cookies through your browser settings or via our cookie banner on first visit.

6. How Long We Keep Your Data

We only retain your personal data for as long as needed to:

• Fulfil the purposes it was collected for
• Comply with legal obligations
• Resolve disputes

7. Who We Share Your Data With

We do not sell your data. We may share it with trusted third-party processors only where necessary, such as:

• Email providers (e.g. Mailchimp, SendGrid)
• Payment gateways (e.g. Stripe, PayPal)
• Analytics tools (e.g. Google Analytics)
• Hosting and infrastructure providers

All third parties are contractually bound to handle your data securely and only for the intended purpose.

8. International Data Transfers

Some of our providers may be located outside the UK or EU. When this occurs, we ensure your data is protected through:

• UK-approved standard contractual clauses
• Data processing agreements
• Adequate safeguards under UK GDPR

9. How We Protect Your Data

We apply technical and organisational measures, including:

• Secure servers and SSL encryption
• Access controls for internal teams
• Regular software updates and backups
• Limited data access based on roles

10. Your Rights

You have the right to:

• Access your data
• Rectify incorrect data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: support@inourplace.co.uk

11. Children’s Privacy

We do not knowingly collect data from children without parental consent. If you believe we’ve collected data about a child, please contact us immediately.

12. Policy Updates

We may update this privacy policy occasionally. Any changes will be published on this page with the “Last Updated” date revised. If changes are significant, we’ll notify you via email or website banner.

13. Contact Us

If you have questions about this policy or how your data is handled, please contact:

Email: support@inourplace.co.uk
Post: Togetherness, Bishop Wilson Clinic, 8 Craig Croft, Chelmunds Cross, Chelmsley Wood, Solihull, B37 7TR
Phone: 0121 296 4448